最後更新: August 29, 2026
This Refund Policy applies to subscriptions to ResorAI, operated by Guangzhou Bensinuo Information Technology Co., Ltd.. Payments are processed by Paddle, our Merchant of Record, and refunds are issued through Paddle to your original payment method.
If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase. Contact us at support@resorai.com with your account email and we will process the refund.
Subscriptions renew automatically. Renewal charges are generally non-refundable, but you can cancel at any time before your next billing date to avoid being charged for the following period. After cancellation, you keep access until the end of the current paid period. If a renewal charged you unexpectedly, contact us within 7 days and we will review the request in good faith.
You can cancel by contacting support@resorai.com, or via the manage- subscription link in your Paddle receipt email. Cancellation stops future renewals; it does not, by itself, refund the current period.
Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card provider.
For any billing or refund question, email support@resorai.com. We aim to respond within 2 business days.